Social Media Crises

Social media has connected old friends, new friends, and companies with customers. But it has also created an environment where companies can permanently damage their brand if they post a culturally insensitive or ill-researched advertisement online and are not prepared for the social media onslaught that follows. There are hundreds of examples of brands with this… Continue reading Social Media Crises

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Social Media Management & Measurement

Sometimes maneuvering through your social media or its analytics feels like you're trying to use a typewriter to do it. So why do we go through all that trouble just to post a few words here and there and get a few numbers back on the performance of those words? Why Post? Well, let's start with why… Continue reading Social Media Management & Measurement